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How to Turn Unhappy Customers into Raving Fans

How to Turn Unhappy Customers into Raving Fans

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When you're running your own business, rarely should you write off a displeased customer as a total loss. It better serves both your customer and your business to take the time to resolve the issue. A complaining customer who is given special personal attention can later become one of your most loyal fans.

In this episode of “The Little Big Show,” small business expert Denise O’Berry talks about how you can take a not-so-stellar customer situation and turn it around.

Turn Unhappy Customers into Raving Fans

AllBusiness.com presents The Little Big Show, a video series from small business expert Denise O’Berry. Watch Denise’s show each week to learn bite-sized tips that can make a big difference in your business bottom line.

Watch the previous episode:

Unkept Promises to Customers Are Bad For Business

Profile: Denise O'Berry

Denise O’Berry is a small business expert who’s been helping small business owners take action to build sustainable businesses since 1996. Denise has worked with hundreds of small business owners over the years and continues to be inspired by their enthusiasm and ability to overcome huge obstacles. You can connect with Denise at her website at www.DeniseOBerry.com, follow her on Twitter @deniseoberry, or connect on Facebook.