AllBusiness.com
Unkept Promises to Customers Are Bad for Business

Unkept Promises to Customers Are Bad for Business

Starting a BusinessLegacyCustomer Service

One way to make your small business stand out and get noticed is by providing exceptional customer service. It's important that you go the extra mile in wowing your customers with the service you provide. Just be sure that whatever you promise, you're able to deliver!

In this episode of “The Little Big Show,” small business expert Denise O’Berry shares how perks used to keep customers coming back can actually backfire and send customers running away.

Excellent Customer Service Can Come Back To Bite Your Business

AllBusiness.com presents The Little Big Show, a video series from small business expert Denise O’Berry. Watch Denise’s show each week to learn bite-sized tips that can make a big difference in your business bottom line.

Watch the previous episode:

3 Easy Steps to Closing a Cash Flow Gap

Profile: Denise O'Berry

Denise O’Berry is a small business expert who’s been helping small business owners take action to build sustainable businesses since 1996. Denise has worked with hundreds of small business owners over the years and continues to be inspired by their enthusiasm and ability to overcome huge obstacles. You can connect with Denise at her website at www.DeniseOBerry.com, follow her on Twitter @deniseoberry, or connect on Facebook.