Customer Loyalty Value Calculator

Improving customer service can increase your revenue and profits.

Depending on your business, increasing customer loyalty will increase

one or more of these three aspects of your business (I call them the 3 R’s of Customer Loyalty):

Customer Retention - more customers stick with you year after year

Repeat Business - they come back more often

Customer Referrals - they tell others to do business with you

Now we have a tool to demonstrate this.

It’s a calculator that determines how much your organization’s Net

Income and Revenue is likely to increase as you improve customer

retention, repeat sales and customer referrals.