Improving customer service can increase your revenue and profits.
Depending on your business, increasing customer loyalty will increase
one or more of these three aspects of your business (I call them the 3 R’s of Customer Loyalty):
Customer Retention – more customers stick with you year after year
Repeat Business – they come back more often
Customer Referrals – they tell others to do business with you
Now we have a tool to demonstrate this.
It’s a calculator that determines how much your organization’s Net
Income and Revenue is likely to increase as you improve customer
retention, repeat sales and customer referrals.
See it here: Customer Loyalty Value Calculator