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Customer Complaints Are Gifts for Your Business

Customer Complaints Are Gifts for Your Business

Starting a BusinessAdvertising, Marketing & PRLegacyCustomer Service

Do you roll your eyes and let out a big sigh when a customer complains? That’s a big mistake. Changes that your customers want you to make are often disguised as complaints. Listen to your customers and take action accordingly. This could  be the difference between success and failure!

In this episode of “The Little Big Show,” small business expert Denise O’Berry shares how you can turn customer complaints into profits for your business.

How to Handle Customer Complaints (and Improve Your Biz Too!)

AllBusiness.com presents The Little Big Show, a video series from small business expert Denise O’Berry. Watch Denise’s show each week to learn bite-sized tips that can make a big difference in your business bottom line.

Watch the previous episode:

Fighting With Customers Over Refunds Will Kill Your Business

Profile: Denise O'Berry

Denise O’Berry is a small business expert who’s been helping small business owners take action to build sustainable businesses since 1996. Denise has worked with hundreds of small business owners over the years and continues to be inspired by their enthusiasm and ability to overcome huge obstacles. You can connect with Denise at her website at www.DeniseOBerry.com, follow her on Twitter @deniseoberry, or connect on Facebook.