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Fighting with Customers Over Refunds Will Kill Your Business

Fighting with Customers Over Refunds Will Kill Your Business

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Even with your best intentions and efforts, you can’t make all your customers happy all the time. Therefore, you’ll have  occasions when a customer will submit a refund request. Do you give it to them? Your actions on this issue can have a significant impact on the longevity and continued success of your business.

In this episode of “The Little Big Show,” small business expert Denise O'Berry shares the secret strategies you must use to deal with refund requests from unhappy customers.

How to Handle Refunds and Returns From Unhappy Customers

AllBusiness.com presents The Little Big Show, a video series from small business expert Denise O’Berry. Watch Denise’s show each week to learn bite-sized tips that can make a big difference in your business bottom line.

Watch the previous episode:

Create Business Systems to Safeguard Your Knowledge

Profile: Denise O'Berry

Denise O’Berry is a small business expert who’s been helping small business owners take action to build sustainable businesses since 1996. Denise has worked with hundreds of small business owners over the years and continues to be inspired by their enthusiasm and ability to overcome huge obstacles. You can connect with Denise at her website at www.DeniseOBerry.com, follow her on Twitter @deniseoberry, or connect on Facebook.