Video: How to Deal with Angry Customers
How you deal with unhappy customers can make a crucial difference to your small business. That's especially true in a world where social media gives every customer a global soapbox for airing grievances.
In this week's YEC video, Eric Bahn, founder and vice president of Beat the GMAT, teaches you how to defuse a situation with an angry or upset customer in two simple steps.
Eric Bahn is the Founder and Vice President of Beat The GMAT, the largest MBA applicant social network on the Internet serving three million people each year.
The Young Entrepreneur Council (YEC) is an invite-only nonprofit organization comprised of the country's most promising young entrepreneurs. The YEC promotes entrepreneurship as a solution to youth unemployment and underemployment and provides its members with access to tools, mentorship, and resources that support each stage of a business's development and growth.
