Earlier this month, I posted this piece called Beware the Friday Overnight Shipping Request. Another twist on this is the UPS 3-Day Select service (also applies to the FedEx 3 Day).
When someone orders something on a Wednesday with UPS 3 Day shipping, they often think they will have it by the weekend. Wednesday, Thursday, Friday – 1 2 3 right? However, the days start counting from the next business day after it gets into the UPS System so it would start counting from Thursday. The 3-Day order placed on a Wednesday would really get the order to them the following Monday.
When I see this on Wednesdays, I usually email or call the customer to let them know of this. I should be keeping count, but it seems like about 7 out of 10 times, they’re unaware of the ‘3 Day ticker starts the next day’ thing and usually are grateful for the notice. Of course I also take the opportunity to offer them an shipping upgrade.
What about you? Do you have experiences with UPS or FedEx’s 3 day shipping?