Is UPS 3-Day Shipping Commonly Misunderstood By Customers?
Earlier this month, I posted a piece called "Beware the Friday Overnight Shipping Request." Another twist on this is the UPS 3-Day Select service (also applies to the FedEx 3 Day).
When someone orders something on a Wednesday with UPS 3-Day shipping, they often think they will have it by the weekend: Wednesday, Thursday, and Friday equals 1 ... 2 ... 3, right? However, the days start counting down starting the next business day after it gets into the UPS System, so a package mailed on a Wednesday would start counting from Thursday. A 3-Day order placed on a Wednesday would really get the order to the customer by the following Monday.
When I notice an order placed on a Wednesday, I usually email or call the customer to let them know about this. I should be keeping count, but it seems like about 7 out of 10 times, they're unaware of the "3-Day ticker starts the next day" rule and usually are grateful for the notice. Of course, I also take this as an opportunity to offer them a shipping upgrade.
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