Every month the Department of Transportation’s Office of Aviation Enforcement and Proceedings (OAEP) releases an Air Travel Consumer Report to provide consumers with information on the services offered by the major airlines, along with statistics as to relevant quality.
The most recent report was released on February 5, and the most recent data is from December 2007.
The report is divided into six sections: flight delays; mishandled baggage; oversales; consumer complaints; customer service reports to the Transportation Security Administration; and airline reports of the loss, injury, or death of animals during air transportation. Each section of the report is preceded by a brief explanation of how to read and understand the information provided. Those sections concerned with flight delays, mishandled baggage, and oversales are taken from DOT data from their Bureau of Transportation Statistics.
Typically, the report is made available the first week of each month, with Oversales reported quarterly.