In the course of writing my series on emotional reactivity (you can see those posts here, here, here, and here), I ran across a handy slideshow put together by Michelle Farabough, who I think is a management consultant in Tulsa, OK. (Paging Ms. Farabough! Paging Ms. Farabough! Your website needs contact information!).
Anyway, the slide show’s title is a bit off-putting (“The Moderating Effect of Emotional Intelligence on Dysfunctional Mental Models: A Framework for Enhancing Communication and Knowledge Sharing”), but once you click off that first slide, you’ll find about 14 more slides that nicely summarize the difference between functional ways of looking at and responding to the world and not-so-functional ways.
(E.g., being emotionally reactive, interrupting people, making assumptions, and giving contradictory cues is not functional and impedes communication, while being open, able to connect, and trying to understand others does enhance communication.)
Slides 13 and 14 provide the best compare-and-contrast summaries — I actually printed them out and put them over my computer. But check out the whole slide show (it’s just 16 slides long) to get the whole picture.