Top 10 Customer Service Mistakes

No matter how great your company's product or service is, if your customer service skills are lacking, it won't make much difference. This is especially true in today's economy, as struggling business owners need every possible advantage over their competition. Unfortunately, far too many business owners make the same customer service mistakes over and over again, sending their customers into the arms of their competitors. Here are 10 simple but effective ways for small business owners to turn angry, frustrated, or dissatisfied customers into happy customers -- who come back for more!