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Think about the last time you had a negative buying experience. These bad experiences are almost always linked to shoddy customer service. Even though most businesses claim they put people first, it's rare to find good customer support. But you can get a jump on the competition and attract new customers by focusing on this crucial area of your business. Depending on the nature of your business, your customer service may be online, on the phone, in person, or some combination, and each form of interaction requires special attention. The point is that strong customer service is essential, and it's a great way to grow your business. Read on for the 10 basic rules of great customer service.
