10 Best Web-Based Customer Service Tools for Small Businesses

The customer may not always be right, but if you want to succeed in business, your customers must always be satisfied. A satisfied customer will give you repeat business, recommend you to friends and family, and choose you over your competitors when given the choice. However, as your business -- and your customer base -- grows, it becomes more challenging to ensure every voice is being heard and every customer getting the personal attention he or she deserves. Luckily, today there are a number of great technology solutions out there to help your business manage its customer service needs. The Young Entrepreneur Council (YEC) recently asked its members to share which Web-based customer service tools they use in their own businesses. Read on for 10 great tools that will help you leave your customers smiling.