Is Your Staff Saying the Right Things to Customers?
Do you know what your employees are saying to your customers? Are people leaving your place of business happy and satisfied with the service they have received? While you can't follow employees around all hours of the day, you can use the necessary proactive and reactive strategies to ensure that the service they are providing is always of the highest standard possible.
In this episode of “The Little Big Show,” small business expert Denise O’Berry shares steps you can take to make sure your employees are helping your customers have a good experience with your company.
Make Sure Your Team Provides Great Customer Service (Free Feedback Template)
You can pick up your copy of the free feedback survey here.
AllBusiness.com presents The Little Big Show, a video series from small business expert Denise O’Berry. Watch Denise’s show each week to learn bite-sized tips that can make a big difference in your business bottom line.
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