Improve Something Everyday

Continuous Process Improvement. A famous business set of buzz words. But what does it really mean and how can you live it?

Test and Learn

Talk to your Customers

Intuit Required Everyone Company to spend 1 hr per week on Customer Service phone

Follow me home program

National Sales Tour

Amazon's website

NetFlix Envelopes

Intuit Software Packages

All about feedback and incorporating feedback into the next version of the product. Listen to your customer..they are almost always right.