How Do You Track Your Packages?

FedEx, Airborne and UPS all deliver to more than 200 countries — essentially the whole world, with a handful of exceptions. Other major companies, such as DHL, also offer international shipping services. Regional companies are a different matter; some deliver to selected overseas locations, while others don't provide any international service.

Some shippers offer customized tracking services for major clients. UPS, for example, provides an Internet tracking tool that customers can use on their own Internet or intranet sites. A retailer can install the tracking tool on its Web site, and its customers can track their packages from the factory to their homes. UPS, FedEx, and other shippers also provide delivery confirmation data, such as the exact delivery time and the name of the person who accepted the package.

The major shipping companies now offer other services that take advantage of the Internet. UPS will, for a fee, capture an image of the recipient's signature and make it available online — not only will you know when your package arrived, but you'll have proof of who accepted it.