How Can I Train My Staff on My Customer Service Policy?

Your customer service policy is only as good as the employees who carry it out. For that reason, it's very important to train them on how you want them to interact with customers and conduct themselves while on the floor. Make sure they understand that phone calls or other personal communications should be limited to breaks, and let people know that when they are dealing with customers, they are expected to present themselves in a professional manner and dress appropriately. Finally, keep in mind that customer service comes from the top down: Treat your employees well and they will pass that good will along to your customers.