How Can I Create a Fair Return Policy?
Establishing a return policy can be difficult—you want to be fair and friendly, but you don't want customers take advantage of your kindness. Strike a balance by setting a clear policy that allows for some flexibility.
Factors to decide when creating a return policy:
- Whether you'll give cash back versus store credit
- The time you'll allow for returns
- How you'll handle broken, damaged, or opened merchandise
- Whether you'll accept items without a store receipt
Finally, to prevent return fraud and ensure that returned items actually came from your store, it's a good idea to code all purchased items.
For more information on return policies, be sure to read The Importance of a Good Return Policy.
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