I’m a big guy. I would venture to say that I’m “bigger” than
about 95% of the non-Sumo wrestling population of the Asian continent. When I checked into the J.W. Marriott hotel in
I tried on the bathrobe that was hanging in the room closet. It was some of the softest cotton my skin had
ever touched. The J.W. crest was proudly
displayed on the breast of the robe; I couldn’t wait to try it on. Honestly, I’ve had wetsuits fit looser than
this! It was skin tight, the sleeves
came down just past my elbows, the bottom of the robe was above my knees, and
if I’d have scrunched into a “Mr. Universe” pose, I’m sure I’d have shredded
that robe worse than any garment the Incredible Hulk ever tore asunder! Then I noticed a small sign, “These unisex
“one size fits all” robes are not complimentary, but are available in the gift
center for your convenience.” Right.
I wondered about the
sign. Do people just think “Hey look, free
robe!” You bet they do! After talking with the manager of the
housekeeping staff from several Marriotts, I can tell you that people think the
bed sheets, pillows, lamps, clothes irons, and coffee makers are
“complimentary” also. You can get an
iron at Walmart for $10, do you really need to take one home from your hotel
room? The only things in your room that
you can take with you are soaps, shampoo, lotion, mouthwash, sewing kits,
slippers (they can’t reuse those), and stationary with pens/pencils. That’s the “free” stuff.
So much of the rest of the
room’s goodies have been taken by “mistake” that hotels have now taken to
charging you for them when you check out.
I love the fact that they do this!
They get some financial restitution, you get your new robe, and they
don’t have to accuse you of being a thief.
Don’t get me wrong, some of
these resort hotels have some super nice amenities. The J.W. Marriott in
count Egyptian cotton… That’s certainly an upgrade from the sheets I have on my
bed at home. Still, do I really want
some well laundered but “used” bed sheets to take home? Certainly not for what the front desk would
like to charge for them. Hotels
recognize the “good stuff” when they buy it.
To minimize the temptation of theft, most hotel chains now have catalogs
they place in the rooms, and websites to go to so you can purchase the same
quality stuff that you experienced in your room!
After trying on the robe, I
tried to cram my feet into some of Marriotts “Asian Slippers.” Again, not even close… They might have made
good pot-holders though, now that I think about it.
EXTRA: If you have questions for Ken regarding
business travel, hotels, airplanes, etc, please send an email! Your questions
will be recorded and Ken will answer the best ones in his Ask the
Expert podcast show