Say what you want about Godaddy, but in my opinion, they really ‘get it’. I’ve had the occasion to call them on numerous occasions over the past 2 weeks and each time, their customer service exceeded my expectations.
The customer service and so called “tech support” functions appear to be rolled into one at least as it appears to the customer. Trying to decide if you’re supposed to talk to customer service or technical support can be a real challenge with some companies, but Godaddy has simplified it for us.
Also the customer service people are up sell specialists. This might annoy some people, but it impresses me. Every time I call, as the call is wrapping up, the customer service person reminds me that I have domains expiring soon or that some of my domains are not privatized. They go on to explain how early renewal or domain privatization will benefit me.
Exceed my expectations + treat me well + impress me + inform me = make me want to do return business. Now that’s good business! Godaddy may not be a home-based business, but we can all learn from that.