Guide to Proper Business Etiquette in Mexico

Are you taking a business trip to Mexico this year? There are many important issues to consider before you head to Mexico to start up operations or even for a one-time business trip, such as the cultural differences when it comes to things like business hours, lunch meetings, and proper attire. Understanding the ins and outs of Mexican culture can go a long way in helping you to have a smoother trip. Following are some guidelines on business etiquette in Mexico to help you and your company find success south of the border.

Office hours in Mexico

Most Mexican businesses keep their doors open between 9 a.m. and 7 p.m. This varies slightly, however, depending on the industry and location. Factories often operate around the clock, with three eight-hour shifts rotating in and out.

Lunch is the biggest meal of the day in Mexico, and many employees take a long break for it. Eating between 2 p.m. and 4 p.m. is the norm in most cities. If you’re invited out for a business lunch, expect it to last at least two to three hours. You’ll be served a variety of courses, including soup, a main dish, and a dessert. Be prepared to talk about many topics besides business. Mexicans often discuss conceptual ideas during a lunch meeting and may even make a business deal, but by and large the time is used to get to know each other.

Breakfast, which generally starts around 8:30 a.m., is another popular time for business meetings. Business breakfasts are usually more productive than lunches. Expect to see files and charts pulled out, with deals proposed and closed.

Supper in Mexico is served later in the evening, beginning at 8 p.m. or 9 p.m. This meal is usually light and not a common time for business to be discussed. If you’re invited out for dinner, it will most likely be a strictly social event.

What to expect at business meetings in Mexico

Most business meetings in Mexico do not follow a list of bullet points (even if one is handed out). Generally speaking, people tend to be creative and prefer not to be tied to a strict agenda. Don’t be surprised if the meeting seems long or you feel the group is getting sidetracked. Meetings may take longer than anticipated, but they do usually end with important decisions being made and carried out.

When you get together with company officials in Mexico, be aware that hierarchy plays an important role in the business structure. Most of the big decisions are made by top executives. If you meet with lower-level managers, you may find that senior officers override the decisions made. Also, if top executives of the company in Mexico are coming to the meeting, you won’t want to send businesspeople from your end with lower-level positions; those receiving them will feel offended.

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How to build relationships in Mexico

Personal relationships are deeply valued in Mexican culture, and this carries into the work environment. When introduced to someone, it is customary to shake their hand. Men that know each other may even embrace or pat each other on the back. A kiss is sometimes exchanged between men and women, although it is considered polite to let the woman make the first move. Women who know each other often exchange a kiss on the cheek.

To make a good first impression, start by shaking hands. Then work on building friendships with the people you’ll be working with. For the most part, Mexican people don’t believe in doing business with strangers. If they do not feel comfortable around you, your chances of closing a deal will plummet. If you are friendly and curious, and ask them about their family, their country, and their local customs, they will warm up to you and you’ll be on your way to building a lasting business relationship.

How to dress for business meetings in Mexico

If you’re headed to Mexico City, Guadalajara, Monterrey, or another major city in Mexico, dress conservatively. Dark suits and formal ties are considered proper business attire. For women, business suits and skirts are well accepted.

If you plan to visit a tropical area, such as Acapulco, Cancún, or Veracruz, you can pack slightly less formal attire. Smart-looking khakis and button-down shirts are generally accepted in these areas. For business meetings, avoid wearing open-toe sandals, shorts, or beach shirts. If you’re not sure what to wear, it is better to err on the side of being overdressed. Mexicans place a high value on appearances, and looking professional and businesslike will go a long way.

When you cross the border, remember that you are entering a different culture. Treat others with respect and it will come back to you tenfold.

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