What AI Agents Actually Do for Customer Service—And How to Pick One
A good customer service AI agent isn't just a chatbot. SMBs are adopting them to reduce costs, handle volume, and compete with larger players.
Author Profile
Gail Gardner
Areas of Expertise: small business, local seo, content marketing, social media marketing
Website: https://growmap.com
Website: https://growmap.com
Biography
Marketing strategist connecting influencers and providing results for small businesses. After 23 years in the field with IBM and 5.5 years managing AdWords accounts, my focus shifted to small business content marketing strategy. My site GrowMap.com is listed by leading global media intelligence company Cision as a Top 100 Site for Marketers. Small Business Trends has awarded me three Small Business Influencer Awards. Named by D&B a Top 50 SMB Influencer on Twitter, you can follow me @GrowMap and on LinkedIn. I'm a regular contributor to AllBusiness, Business.com, Small Business Trends, and Social Media Today.
ARTICLES BY Gail Gardner
How to Choose a Web Design Company That Understands Your Customers
Great website design is easier when your web design company understands your niche. Here's how to find the right company and build a site that converts.
Expert Tips to Help Small Businesses Maximize Holiday Retail Sales
Black Friday, Cyber Monday—any sale, really—should be an opportunity to increase sales. Follow these steps to a successful holiday selling season.
How to Make Your Business Stand Out From the Competition and Win More Customers
With Google and Facebook making it harder than ever for small businesses to connect with customers, how can you compete and get noticed by today's consumers—both online and in person?
Unleash Breakthrough Profits by Unifying Sales and Marketing
While there can be a huge disconnect between sales and marketing, the two teams are more powerful when they work together.
How to Make Money With Your Business Blog
No matter how popular your business blog is, it won't make money if it doesn't have a content strategy in place and you are not monetizing it correctly.
Marketing Automation Solutions Are Now Affordable for Your Small Business
Marketing automation was once only available at enterprise level pricing; however, many affordable solutions are available to entrepreneurs today.
Great Business Apps to Improve Employee Productivity
Your business can easily improve employee productivity with the help of apps that handle HR paperwork, keep employees connected, and create user-generated content.
How to Make Sure Google Indexes Your Small Business Site
Waiting for Google to index your site is unnecessary. Follow these tips to get your small business site in the Google index right away.
