AllBusiness.com
    • Starting a Business
    • Career
    • Sales & Marketing
    • AI
    • Finance & Fundraising
    • M & A
    • Tech
    • Business Resources
    • Business Directory
    1. Home»
    2. Legacy»
    3. 3 Unconventional Ways to Improve Customer Service»
    mobile phone with customer service survey form on a screen

    3 Unconventional Ways to Improve Customer Service

    Jon Forknell
    LegacyCustomer Service

    What do employees have to do with customer service? Everything. That’s why when they feel their hands are tied, they’re stuck. More important, they’re frustrated.

    It makes sense that unhappy employees struggle to provide exceptional customer service. It’s hard to put on a fake smile while dealing with disgruntled customers.

    Here are three unconventional ways to keep your employees happy so they provide better customer service:

    1. Let Your Employees Say Yes More Often

    Zappos broke into the shoe industry with force. The key to their success? Enabling their customer service representatives to do whatever it took to resolve a customer’s concern. That meant offering free shipping on returns and going way above and beyond to make a customer happy.

    This model is unique. Normally, customer service agents are given a script for dealing with various problems. By enabling employees to do whatever is necessary to keep a customer happy, your employees are better able to solve problems quickly and effortlessly, which ultimately improves your customer service levels.

    2. Reverse Roles

    Do you know what your team encounters on a daily basis? Chances are, if you’ve been out of the customer service side of things in your business for a while, you don’t. And your employees know that.

    Reverse roles with your employees for a day. Take over the customer service jobs and feel what it’s like to interact with the public. You might find unique ways to make your employees’ jobs easier so they can better serve your customers. At the very least, you’ll show your employees that you care about understanding their jobs, which in turn will make them feel more respected and happier at work.

    3. Make Work-Life Balance Possible

    Children get sick. Families take impromptu trips. When life happens, your employees want to know they have the freedom and power to change their work schedule to accommodate their needs. Without this, they’re more likely to arrive at work in a bad mood and your customers will take notice.

    To improve customer service levels, start by improving your employee’s ability to be flexible with a work schedule. Although flexible shifts might not be possible in your business, you can still empower your team to make schedule changes as necessary by modifying your scheduling method to put the power back in your team’s hands.

    What Are You Doing to Improve Customer Service?

    There are many ways to improve customer service. Is your team using an unconventional method to keep your buyers happier? 

    Hot Stories

    Woman having user experience with software product

    4 User Experience Fixes That Can Improve Customer Retention

    Young woman working remotely by a scenic lake in Italy, calm and focused

    The Expat’s Playbook for Building a Global Personal Brand

    Profile: Jon Forknell

    Jon Forknell is the Vice President and General Manager of Atlas Business Solutions, Inc., a software marketing company specializing in employee scheduling software, including ScheduleAnywhere and ScheduleBase, and other business software solutions. In the past, Jon has been recognized by the Small Business Administration as an SBA Young Entrepreneur of the Year. Atlas Business Solutions was named as one of Software Magazine’s Top 500 Software Companies 2004-2007 and again in 2010, 2013, 2014, 2016, 2017, and 2018.

    BizBuySell
    logo
    AllBusiness.com is a premier business website dedicated to providing entrepreneurs, business owners, and business professionals with articles, insights, actionable advice,
    and cutting-edge guides and resources. Covering a wide range of topics, from starting a business, fundraising, sales and marketing, and leadership, to emerging AI
    technologies and industry trends, AllBusiness.com empowers professionals with the knowledge they need to succeed.
    About UsContact UsExpert AuthorsGuest PostEmail NewsletterAdvertiseCookiesIntellectual PropertyTerms of UsePrivacy Policy
    Copyright © AliBusiness.com All Rights Reserved.
    logo
    • Experts
      • Latest Expert Articles
      • Expert Bios
      • Become an Expert
      • Become a Contributor
    • Starting a Business
      • Home-Based Business
      • Online Business
      • Franchising
      • Buying a Business
      • Selling a Business
      • Starting a Business
    • AI
    • Sales & Marketing
      • Advertising, Marketing & PR
      • Customer Service
      • E-Commerce
      • Pricing and Merchandising
      • Sales
      • Content Marketing
      • Search Engine Marketing
      • Search Engine Optimization
      • Social Media
    • Finance & Fundraising
      • Angel and Venture Funding
      • Accounting and Budgeting
      • Business Planning
      • Financing & Credit
      • Insurance & Risk Management
      • Legal
      • Taxes
      • Personal Finance
    • Technology
      • Apps
      • Cloud Computing
      • Hardware
      • Internet
      • Mobile
      • Security
      • Software
      • SOHO & Home Businesses
      • Office Technology
    • Career
      • Company Culture
      • Compensation & Benefits
      • Employee Evaluations
      • Health & Safety
      • Hiring & Firing
      • Women in Business
      • Outsourcing
      • Your Career
      • Operations
      • Mergers and Acquisitions
    • Operations
    • Mergers & Acquisitions
    • Business Resources
      • AI Dictionary
      • Forms and Agreements
      • Guides
      • Company Profiles
        • Business Directory
        • Create a Profile
        • Sample Profile
      • Business Terms Dictionary
      • Personal Finance Dictionary
      • Slideshows
      • Entrepreneur Profiles
      • Product Reviews
      • Video
    • About Us
      • Create Company Profile
      • Advertise
      • Email Newsletter
      • Contact Us
      • About Us
      • Terms of Use
      • Contribute Content
      • Intellectual Property
      • Privacy
      • Cookies