There are a number of reasons why customers may decide to stop doing business with you. Here are 8 things you should do if your customers start leaving.
Confrontational customers are actually good for your business. Here’s how to turn their difficult questions to a sales advantage.
Conducting a survey can give you an accurate measurement of how your customers feel, and shows them that you value their feedback.
By putting a focus on customer service, you can strategically grow your business over time. Try out these three unconventional tips.
Don’t forget to thank your loyal customers for choosing you–a decision to unsubscribe is always just one click away.
As much as you may dread being on the receiving end of feedback, there’s value in listening to what your customers and colleagues have to say.
Companies that create greater value generally are more successful than those that deliver less. But what is creating value all about anyway?
For your business to appear trustworthy and likeable–and not be seen as a faceless corporate machine–you need to show there are real, genuine people behind your brand.
In a world where customers have infinite choices, it’s important to stand out from the crowd. Here’s how you can gain an edge over your competitors.
Customer support needs to be fast and proactive in today’s socially connected world. But how has technology evolved to help manage this?