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Howard Baldwin

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Howard Baldwin

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ARTICLES BY Howard Baldwin

When Should You Outsource Your Call Center Services?

Getting help with calls may benefit your business seasonally, or all the time.

Change the Way You Interact with Customers by Using a Contact Center

Consolidate phone, e-mail, and Web communication.

The Basics of Medical Practice Management Software

The Basics of Medical Practice Management Software

If you're still shuffling papers, while your staff has to sort through stacks of manila file folders every time someone makes an appointment, it's time to consider computerizing your medical practice.

Is a Call Center Right for Your Small Business?

Whether they're in-house or outsourced, call centers are no longer expensive, complex solutions.

Get Up to Speed with Medical Practice Software

Get Up to Speed with Medical Practice Software

Shopping for medical practice software can be confusing and frustrating. But physicians no longer have the luxury of avoiding the issue.

Medical Practice Software: Tips for Success

Vet your vendor as carefully as the application itself.

Inbound vs. Outbound Call Centers

Customers call in, or employees initiate the contact.

What Technology Do You Need for Your In-House Call Center?

Be sure to research hardware, software, and the network.

The Electronic Medical Records Features You Need

The Electronic Medical Records Features You Need

Shuffling papers may become a thing of the past for physicians, as they move their offices firmly into the computer age.

Do You Need Your Own Call Center or Should You Outsource?

Expense and the size of your staff are major factors in helping you decide.