Hiring & Firing

Your customer experience strategy needs the active support of all departments.

Men and women report their work performance very differently. You can get caught unprepared if you are unaware of how this communication style affects you and your work.

To make sure your business doesn't miss important opportunities, your team may need workers who don't think like you do and dislike what you like.

Entrepreneurs often try to go it alone during the startup phase. But it's important to know when it's time to hire, and what your hiring options include.

Separate studies suggest that many Americans think the New Year will bring better economic times.

Are you sure which of your employees are entitled to overtime compensation? Here's how to reduce your company's exposure to a lawsuit or government audit.

Small business owners can help protect their businesses from employee theft and fraud with the following eight tips.

Here are my eight top risk management resolutions you should make for your small business for the year ahead.

Don't pick the holiday season to dump all the bad news you have been saving. It's not fair to employees, and it's no good for your business.

When you're putting together your sales team, think about all the qualities that go into the sales process. Here are some ideas to get you started.

Small business owners deal with a lot of bad information when it comes to recruiting. Here are seven of the most common myths -- and the truth about them.

New incentives give small businesses more reason than ever to hire skilled veterans returning home from Iraq and Afghanistan.

You review your employees' performance, but do you review your own? The Evil HR Lady explains how and why small-business owners should master the art of self-criticism.

Here are some warning signs you need to hire an assistant so you can spend more time on tasks that add value to your business.

Even in a down economy - or perhaps particularly in a down economy - involving your staff in the recruiting process is a great way to build a stronger team.

Senate Repubs block a payroll tax-cut extension by claiming that a related millionaire surtax would hurt job creation. But where's the evidence to support that claim?

The rise of online services like Elance and Guru allow businesses to pay less -- sometimes MUCH less -- for a variety of services. But, as usual, there's a catch.

It may not seem like the most inspiring image, but the process of benefiting from another company's failure can actually be a win-win scenario for everybody involved.

In many cases, exit interviews can be as eye-opening as customer complaints. Here are some tips on how to conduct them and what questions to ask departing employees.