If you’re so focused on meeting your payroll that you can’t see that your customers, and their needs, are changing, you may find yourself selling buggy whips in a world full of automobiles.
People in their teens and 20’s are using text messaging as a primary means of communication. They’re spreading the habit to their parents and their older family friends and co-workers.
How can you use texting and other emerging technologies and trends to improve the customer service experience and gain an edge on your competition?
To learn more about the rapidity of change,watch this.