YouMail is a service that allows a mobile phone user to have separate voice-mails for any inbound number. A user can have a default voice-mail and then create new voice-mails for any inbound number. So, if your mother calls, you can have a voice-mail that only she will hear.
It works like this:
YouMail reroutes your normal voice-mail to a YouMail voice-mail server. YouMail walks you through all the configuration steps in a wizard on their site–it’s very easy. Checking your voice-mails on your phone doesn’t really change except that you get a text message notifying you of voice-mail rather than a message icon reminder on your phone. Everything else works the same as far as the phone is concerned. You can still see who called, and there is no software to be installed on the phone. Just make sure you have an adequate text message plan.
The other nice thing about YouMail is that you can check your mobile voice-mail on the internet or have your voice-mails emailed to you as attachments. That comes in handy if you’re travelling internationally, and it’s nice to manage voice-mail graphically, rather than stepping through audio prompts. It’s easy to archive voice-mails like you archive old emails.
YouMail is fun. A user can have a lot of fun with a friend that doesn’t know they are using YouMail.
But I think it’s also a good tool for small business. Besides the ability to manage voice-mail graphically, it’s very helpful to leave a special voice-mail just for a single client. Each of your clients’ has different needs and potentially different contacts in your organization. The voice-mail they receive should be specific to their needs. It’s very easy to create a special voice-mail either on the web or using your phone. (You can even upload audio files.)
++ If you can’t be available for a call (vacation, meeting, etc.), but you have an urgent message for your client–create a special voice-mail for them.
++ Leave a special voice-mail for your co-workers and your boss.
It’ll be interesting to see how YouMail does and what features they add. I’d like to see the ability to assign a voice-mail to groups of numbers. Hopefully they’ll do that soon.