Finally, the guys on Wall Street know how it feels to be in the restaurant business. With the recent fluctuation, landslide, nosedive and uptick of the market, bankers must go home at night and look for that silver lining weekend when all things are going well and the world in the dining room is bustling.
The similarities are rather ironic. Although they don’t have to wash their hands, nearly as much- even though they may be a little dirtier than expected- the Wall Street crowd doesn’t have anyone spitting in the cheese before they put it on a pizza.
What were those two from Domino’s thinking? Pure stupidity on the part of the employees. Worse, however are the way the hiring manager and how the duped manager must feel. Both were made to look ridiculous.
One of the basic principles of hiring is the gut feeling you get when a potential employee walks into your restaurant, resume in hand.
That’s when the hiring process begins. And of course there are all kinds of rules and suggestions on how to hire someone. But, in the restaurant business attitude is so important it cannot be overlooked because someone loves a resume.
During the hiring process at my last restaurant an applicant came in looking for a job. His name was Willie Lightning. A tremendous name for a sous chef. My hiring process was a bit unconventional as I was looking for a salad/prep person and Willie had the requirements on his resume. However, I had three questions for him and I needed to get the right answers. Here are the questions and his answers:
“Willie, were you fired or did you leave your last job?”
Willie: “I was fired.”
Good answer. He was honest.
Do you know the difference between a carrot and a potatoe, was my next question. I wanted to see if he did and if he had a sense of humor.
He passed on both counts.
My final question was “can you chop as fast as your last name suggests? I wanted to see how fast he could think. He said he could chop as fast as lightning.
He not only got the job but soon went on to run the kitchen.
I hired him with my gut and instinct. Something that failed the Domino manager.
The vendictive Domino employees obviously needed their 15 minutes of fame and also had a grudge to relief themselves of with their employer. However, somebody on the management staff should have noticed the employees were film nuts long before the video made it to the Internet.
Here are ten tips on what to look for in an employee while you are reviewing their resume:
1). Can they carry on a conversation while looking you in the eye?
2). Is their resume in good form and organized in its presentation?
3). Personal hygiene and fingernails clean?
4) Are their clothes clean and pressed?
5). Are they transient or do they actually have a residence in the city you are hiring?
7). Do they have hobbies and outside of work activities?
8). Are they friendly? Did they say hello and converse with other employees while waiting for their interview?
9). What did they think of the Domino video?
10). How do they handle conflict?
Get a feel for your potential employees. It may not be a sure way to learn if they will work out, but if they don’t at least they won’t hurt your business in a way that is tragic.