Office managers and human resources departments have certain issues that seem to surface on a daily basis. Personal telephone calls seem to be one of those constant issues of concern, and even more so now with personal cellular telephones.
There is nothing more annoying than needing assistance from an employee who is clearly on a personal telephone call. I must admit, in my younger years, my friends were more of a priority than work. I remember working at an engineering firm; the office manager was a little tiny lady of only 90 lbs. and about 100 years old. She was very mean. I was on a personal call and she walked up to me, roughly poked me on the shoulder and said in a very harsh voice "is this a personal call? GET OFF THE PHONE! We only have eight lines for 30 people and I have business to do!"
I now understand the value of her reprimand. Some employees constantly take advantage and must be reminded to cut the personal chit chat during working hours. If employees have personal business to handle, they may do so on their breaks, if breaks are provided.
We now have the issue of persona cellular telephone usage as well. Employees may feel it is their right to spend time on their cellular telephones, whether they are speaking, or using text-messaging. This new messaging phenomenon is a huge distraction for our employees.
Your telephone policy should address business telephone usage as well as personal cellular telephone usage. Please be sure to include a statement about cellular telephones ringing during meetings. This is extremely poor etiquette and an issue that must be addressed.
"The only thing to do with good advice is to pass it on. It is never of any use to oneself." ~ Oscar Wilde