“Everybody talks about the weather, but nobody does anything about it.”
Customer service is a lot like the weather. We all love to talk about it. But I’m often left wondering what gets done about it. It never seems to get much better overall.
Or is it just me?
This year, we’re going to find out. My company has begun a regular survey to see what people think about customer service. We call it the State of Customer Service survey. And YOU can participate! Tell the world what you think about the current state of customer service. It’s fast, it’s easy and it’s completely anonymous.
Just click here to get started.
(The survey is short – only 7 questions. It takes about 1-2 minutes to complete.)