Yet, while boasting the splendid foods of spicy
Ashoka is a case study for the struggles one encounters when situations develop without adequate staff training.
Nine of us were exciting about dining at the elegantly appointed Indian restaurant when we found, on the restaurant’s website, the chef had trained and tenured at the Oberoi Hotel Group. Oberoi is rated and considered by many to be the best hotel group – in the world- with properties in
Once seated we inquired about the chef.
“He isn’t here tonight,” was the manager’s response.
When asked who the chef was she claimed the owner was the chef. After a verbal volley that was turning contentious she admitted that the Oberoi chef had left and that the owner was cooking.
The message here was clear – they didn’t have a clear message.
We have all been up against it. When we need to pull out the smoke and mirrors to make sure the customer doesn’t have any idea that something is wrong, we very often can accomplish that. But frequently we drop the ball due to the tasks at hand.
Training is of vital importance in any restaurant, large or small. Getting your message clear and focused, while getting everyone to tell the same story is as important.
And while you may think nobody ever looks at it, update your website whenever a change occurs.
You may have a customer who knows the value of the Oberoi. And, of websites.