Over at *Star In The Margin, Michael Chaffin gives two examples of extraordinary customer service at the Capital Hotel in Little Rock, Arkansas. The first involved the hotel spending close to $400 to take care of a customer’s problem. That story rises to the level of the famous urban legend about a Nordstrom’s employee taking back a set of tires.
Bloggers are quick to jump on a business or individual when they do something wrong. I want to challenge my fellow business bloggers to link back to Michael’s story and let’s see if we can’t reward the Capital Hotel for its most outstanding customer service.