Who among us wouldn’t enjoy a nice tuck-in at bedtime, perhaps a nice fairy-tale read to them, and a cup of hot cocoa left for them on the nightstand? I was among the fortunate who had parents that would, more often than not, provide those services to me as a young boy (except for the hot chocolate, I lived in Texas where ice water was a welcome substitute).
Hotels have attempted to provide some semblance of this service, although not very effectively. It’s called the “Turndown” service. Recently, I had a turndown service maid knock on my door at 7:15pm. I opened the door, and there she stood with her cart. “Chocolate?” she asked. “Uh, sure,” was my reply. She dropped two tiny chocolate squares into my hand, checked me off her list, and moved her cart down the line. She didn’t even say “Goodnight.”
Lately, I’ve found that the turndown service is a great big pain in the rump. They always seem to knock at the wrong time. I’ll be in my room on a web conference, or on the phone, or half asleep in a new timezone when, KNOCK KNOCK! Faithful readers of this blog will remember one extreme instance where a crazed Japanese turndown service woman actually opened and entered my room around 10pm and woke me up out of a naked sleep to ask if I wanted some chocolate! When you check in, you can ask to be removed from this service if your hotel offers it. Then they won’t bother you.
Occasionally however, it might be worth it to stay on the list. Full service hotels are starting to add some pretty crazy service points to the list of the turndown lady’s responsibilities! Here’s a list of things I’ve encountered:
Turn on radio and tune to a
Turn on TV and tune to the
satellite radio’s soothing station
Provide a bucket of ice and
bottles of water
- Chocolates, including
bon-bons, truffles, mints, or small squares
- Pillow fluffing
- Actual turning down of the
sheets (the original inspiration for the name “turndown service”
Dim the lights
- Provide additional towels.
So if your hotel actually provides
some or all of these things, go nuts!
Sign up! If they don’t however,
you may wish to be excluded entirely and they can certainly provide that
service as well.
EXTRA: If you have questions for Ken
regarding business travel, hotels, airplanes, etc, please call
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