One important component of the customer service experience isn’t often talked about. Bloggers like me talk an awful lot about the importance of customer service, but there are other components that are also important.
It Was The Best Of Times; It Was The Worst Of Times
If you’ve read my last two posts, you know my family and I traveled from
First, the good news. On each leg of the trip we had to stay in a hotel room since the journey was far too long to make it in one day. Rand McNally’s Web site told me that Arkadelphia,
They Get Consistency Right
Both times we stayed at the Hampton Inn the service was impeccable and friendly. The rooms were as we expected as was the breakfasts in the lobby. I expect a certain level of consistency when I stay at Hampton Inns and I’ve never been disappointed.
A Flood of Disappointment
Now the bad news. As I mentioned in my first post about this trip, ten inches of rain fell around
I realize that T-Mobile is a smaller carrier. In the past, I’ve evangelized about their great customer service. But their inability to be there when I needed them most has shaken my faith in them. On this day their service was not only inconsistent, it was nonexistent.
When we arrived at my sister’s suburban
If I was in a rural area in
You know how you can buy a Coca-Cola in
I don’t know about you, but as a customer I expect quality to be consistent from locaton to location and from day to day. You can have the best customer service in the world, but if the product doesn’t work when you need it, or it doesn’t maintain the same consistency everywhere, then you’re going to lose me, and others, as customers.
Be consistent. Follow me on Twitter. I’m txglennross