In a recent post, Jos A Bank Flunks the Active Greeting Standard, I pointed out the importance of retail sales staff greeting customers and prospective customers when they entered and left the business.
Rebecca left a comment containing a great idea:
Your experience is a great example. As part of customer service training I recommend that employees visit other retailers to see how they are greeted. This can be done during a training session or as “homework.” During a multi-employer session I facilitated at the second largest mall in the US, The Palisades Center, I had a participant who spent the morning repeating, “No one said hello to me at The Disney Store.” Everyone present got the point!
Thanks for leaving a comment, Rebecca. Consider her idea as one where you “think outside the classroom.”
Too often when we think of training (on any topic, not just customer service) we tend to focus on the classroom. I like Rebecca’s idea because it helps the trainees learn a valuable lesson in a real world environment.
If you have a similar idea, feel free to e-mail me or leave a comment. I’ll include it in a future post.