Old saying: “There are two kinds of people. People who divide people into two kinds—and people who don’t.”
Let’s join the first group.
You have two kinds of customers.
- First-time buyers
- Repeat buyers.
Why do your repeat customers buy from you?
How can you move people from the first group into the second group?
Why don’t the people who buy from you only once fail to purchase a second time?
Ask. Your. Customers.
Here are21 ways you can seek feedback from your customers. Many of them are inexpensive.