Recently a friend of mine who is a senior manager in her organization noticed that an entry level exempt employee had been successful at meeting one of her objectives. Because she had had the same objective when she was in her position back in the day, and because that objective was directly related to the organization’s business goals, the senior manager sent the entry-level employee an email complimenting her on the accomplishment. She copied her immediate supervisor and several others above her.
To date the entry-level employee hasn’t bothered to reply.
If the entry-level employee continues to be successful, she may want to apply for other positions within that organization. What if one of those positions requires an interview with this senior manager?
What’s the senior managers’ perception of her now? How about “successful at tasks,” but what about “effective communication skills?”
What about the ability to build relationships?
What about basic good manners?
Ten keystrokes. That’s all it takes to type “Thank you,” and hit “Reply.”
Ten keystrokes may be the difference between a positive impression and a negative impression.
The important point here is not that you should respond to someone because of his or her seniority. It’s that you should respond with a “thank you” anytime anyone pays you a compliment.
It’s. Just. Good. Manners.
Career success is not just about completing tasks and accomplishing goals. It’s also about building effective relationships with co-workers at all levels as well as customers, vendors, and others within your profession.
I’ll be thankful if you follow me on Twitter. I’m @txglennross.