by Vincent Grimaldi
“Should your customer always be treated as king? Manufacturers answered that question a long time ago, when Japanese competitors appeared at the gate with aggressively priced quality products. Toyota determined that no customer would tolerate an unreliable car and approached every customer with the same respect. Toyota therefore produces all its vehicles with the same high quality standard across the board. This approach became a benchmark for an entire industry to the benefit of car drivers. ”
– You do not know when a small customer will lead you to a big one. You do not know if a small order is just a test to see how well you perform before a big order. In this day and age you need to do as this article says “…quality must be delivered in a systematic way, regardless of the product, service or customer.”. Manufacturers have long followed this idea now it is time for Service Providers to follow it. -ed.