Today I want to share with you something that has been turning in my mind for some months now.
About 5 weeks ago, Bonnie, one of our Level Three Business Consulting Program clients asked me a question about her private practice. The quick context to the question before I share it with you is that Bonnie had built up a successful Advanced Stage Level Two business (2 locations, steady client stream, talented team members, etc.) but like all business owners she was dealing with the challenges of how to delegate to her team and still maintain a sense of control over her business. (Sound familiar to any of you business owners out there?)
In essence Bonnie was at a cross roads that eventually all of our Level Three Business Consulting Program clients reach—the point where you the business owner struggle to find the right balance between delegating to your team and maintaining the control you need to sleep at night.
Here’s how Bonnie put the question:
How do I delegate more and more of my day-to-day responsibilities to other people on my team and still maintain control of my business?
There it is, she nailed it. In one simple question lies one of the greatest challenges you as a business owner will over face. On the one hand you have the need to leverage your team to get more done by delegating to them.
On the other hand you have the need to maintain control over your business so you don’t have bad consequences happen if team members drop the ball or don’t do things the right way.
STOP! Go back and read the paragraph immediately above this sentence… (“On the one hand…On the other…) If that paragraph resonated with you.. If you found yourself nodding your head… Then you’ve bought into one of the single most damaging misconceptions about building a business.
I see this every day. Working with over 10,000 business owners in the past 10 years I’ve gotten a chance to really understand the false beliefs and misconceptions that cost them BOTH control and FREEDOM.
It’s a False Dilemma!
Here’s the thing, it is not a choice of “delegate and lose control” or “Hang onto things and keep the control”. That’s a lousy choice, and totally inappropriate for those of you who are committed to built a Level Three business.
You see “Control” is a Level Two perspective. It’s an security blanket that most business owners sleep with in their business.
As a business owner control is a reaction, a reaction to watching big mistakes happen in your business when you hand off to someone else… a reaction to losing a sale because a team member screwed up an order… a reaction to sending out a proposal with the customer’s name misspelled… a reaction to not collecting your A/R because someone is too timid to insist on being paid for work you performed. It’s a reaction too… you fill in the blank.