Perhaps it’s just me, but does it seem like people are getting less
and less responsive? So as not to come off as a glass house living
person about to cast the first stone, I will say that I would guess
that I am also becoming less responsive.
But it still bugs me. Here is an example.
I am doing taxes today. It was not my intent to do taxes at all and
certainly not on the eve of the deadline. We have (had, now) an
accountant who has done our taxes for three years. Each year, her
responsiveness gets worse and this year we reached a point where her
service was not good enough and her information not trusted.
We gave her all the information for our taxes several weeks ago. We
have asked a few follow-up questions and provided additional data by
phone and email – none of which she returned. Finally, yesterday, her
assistant said we could pick up the taxes and they are not done
properly or well.
Live and learn.
But what got us the most was that she would not even return our
calls or emails – not even to say, “I can’t talk now, but will get back
with you ___.”
The internet is a beast and emails get gobbled up all the time. But
I think that it is more common that people just don’t respond or
respond slowly. I am not talking about spam or newsletters or emails
that aren’t really TO us. Some people never respond to emails sent
directly to him or her.
OK, if the email does not contain a question, I can agree that no
response is needed. But if someone asks a direct question – should we
I know for some, it is an issue with time and sanity. I have one
client who has so much going on and gets hundreds of emails a day. This
is a system problem and I agree she needs some help.
I don’t know, what do you think? Do you have people who never
respond to your emails? How does that make you feel? What do you do
I guess the times are changing, but my expectations have not. I
expect responsiveness from others and I expect this of myself too.