Welcome to my first post of Operating Excellence on AllBusiness.com. I’ve been struggling to start this blog so I’m going to fall back on the axioms of keeping it simple and keeping it short. Hopefully, I’ll create many more posts this way and you can hopefully find any pearls of wisdom quickly. I’ve even created a moderate list of topics (future blog posts) most of which I’ve “picked up along the way” from some great coaches and mentors. I’ll even throw in some of my own personal learnings (successes and especially the failures) from my startup experiences throughout my time in Silicon Valley startup land from 1989 – present.
For this first post, I want to introduce what I feel are the 3 key foundations of Operational Excellence. Most everything you do in Operations (Finance, HR, IT, Mfg, Warehouse, etc) almost always are supported by these key pillars from which all other successes are built.
1) ACCURACY – Of course, it’ important to be accurate with your numbers that support your recommendations. Recommendations are almost always centered around a forecast of what’s going to happen. So take your time, analyze your numbers, analyze your underlying assumptions, and double and triple check the numbers from the bottoms up and the tops down. Those who know me have heard me say “directionally accurate” on several occassions. This means don’t strive for perfection lest you fall into the analysis/paralysis trap. Precision is not nearly as important as accuracy and sometimes precision can be a hinderance. But always seek accuracy during all phases of the operation from the planning phase to the execution phase to the measurement of results phase of any operation.
2) CONSISTENCY – Apply your operational techniques consistently. The old adage of practice makes perfect assumes you are practicing the “good stuff” consistently and improving the stuff that’s not so good. Rinse, Wash, Repeat. Making your presentations to others on a consistent and recognizable basis will help those you are presenting to “hear” your key points instead of getting “stuck” in the middle (if your view on the subject is changing from view to view)
3) TIMELINESS Deliver your product or your service on time. Set an expectation and deliver on it. Making your “customer” expect your product by delivering it consistenly, accurately, and timely is one of the most powerful things you can do in terms of Operational Excellence.
More on recognizing your true Product(s), Service(s) and identifying your real Customer next time…..