Today we continue our chat with Southwest Airline’s “cutest flight attendant,” Ange.
I have a few more questions for her. Ange, as
an employee of the airline, can you help me with “any” problem I might have
encountered while checking in, buying my ticket, etc?
Remember that the flight
attendants would love to help you in any way that they can, and will do so to
the best of their abilities; but don’t yell at them on the plane about what happened
at the ticket counter or security, or in another city. We may work for the same
company and will definitely want to right any wrongs, but we didn’t have
anything to do with the way you may have been treated before you boarded the
plane. You will “catch more bees with honey,” so calm down and explain your
problem without blame or hysterics. It’s
wondrous what kind of response you may get. I always love the “Do you know what
you did to me in Chicago this morning!!!!” “I haven’t been in Chicago all day,”
is my usual response!
seems to have more of a relaxed attitude than other carriers. I love the jokes you tell during the safety speech,
etc, but is there anything in particular that is “off limits” when it comes to
Travel is stressful, even
for the most seasoned of travelers. Some
people joke nervously in stressful situations, but you need to be sure and be
very aware that it is NEVER funny, and in some cases it is illegal to joke
about any security matters. Airlines
such as Southwest have a great sense of humor and people want to break the ice
and make jokes sometimes, but everyone needs to be extra cautious about joking
about guns or bombs or anything terrorist related. You can’t even say, “What would happen if I
said I had a bomb or something?” Because
what will happen is the police will arrest you for saying that, and then ask
their questions later! They’ll detain
you, you’ll miss your flight (or worse), and you’ll have the incident on your
had the misfortune of being on a flight with a passenger who had a heart
attack. Fortunately, there was a doctor
on board. I must say however, the speed
and efficiency with which the flight attendants handled the situation was quite
remarkable. It was obvious to me that
you’re trained more intensely for those situations than for making drinks,
etc. Just what do they train you to
Flight attendants are
highly trained to lead in an evacuation, to handle emergency situations, they
are trained fire fighters, and are medically trained to deliver a baby, perform
CPR, administer AED shock, and they are trained in first aid. Original flight
attendants were nurses and were only there to handle medical emergencies aboard
the aircraft and are still there primarily for passenger and flight SAFETY!
Although we will gladly serve you a drink or deliver your snack, we are not
there just to serve you as your “Sky-Waitress.”
Thanks Ange! Tune
in for the next few days to see and read more of Ange’s helpful information!
you have questions for Ken regarding business travel, hotels, airplanes, etc,
please call 1-877-49-EXPERT. Your
questions will be recorded and sent to him.
Many of Ken’s blogs come from your questions and observations, so don’t
hesitate to ask!