Are you email obsessed? Have you ever lied about receiving an email? How about forgetting to include that oh-so-important attachment you promised a valued client?
These are just a few of the issues addressed in a recent survey by Intermedia, a large business email service provider, who recently released the results of a survey on business email habits, proving that all of us make about the same amount of email blunders.
The survey results, derived from a sample of more than 1,000 respondents from small- and mid-sized businesses using Intermedia’s hosted MS Exchange service, show that whether you are in the corner office or in the cubicle-farm, you are not immune from a disastrously cluttered inbox, sending meeting requests for Midnight instead of Noon, or annoying your colleagues by overusing the ‘Reply All’ function.
According to the survey results, 57 percent of both senior managers and other staff are trigger-happy with the ‘refresh’ button, admitting their compulsion to constantly check for new emails. More than half of senior managers and 60 percent of staff also respond that they have promised attachments in an email, only to send the message sans attachment.
Among the other results:
– Only 45 percent of senior managers file each message neatly, with nine percent never filing any messages
– More than half of both senior managers and other employees save every message, no matter how irrelevant
– 15 percent of senior bosses have sent messages to the wrong “John” or “Mary” in their address book
– Six percent of all respondents admit they are guilty of overusing the ‘High priority!’ feature, much to the dismay of their co-workers
“We’ve all screwed up an email at one point or another, whether it’s sending it to the wrong person, or promising an attachment that is nowhere to be found,” said Rurik Bradbury, Vice President of Marketing at Intermedia. “We can take comfort in knowing that the big-wigs at the office are usually just as likely to make a stupid mistake as the cubicle-dwellers.”
Further, the survey reveals that nearly one fifth of bosses have denied receiving an email they did in fact receive. Intermedia suspects the real number is probably higher, citing that managers were likely not being honest with themselves.
How about you? Have you made a major email blunder? Leave me a comment and tell me about it.