Last weekend I hooked up a Dell A920 printer/faxer/scanner/copier/coffee maker to my Hewlett Packard computer at home. Everything seemed to work fine. But the next time I rebooted, the following dialogue box appeared on my desktop:
The system DLL user32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL C:\Windows\system32\HHCTRL.OCX occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL.
Let me explain that I am far closer to being a flashing 12 than I am a code warrior. I don’t understand this error message and I dare say most non-IT people would understand it. So I took a screen shot to Best Buy, where I bought the HP and asked the Geek Squad. They immediately told me that I needed to go to realtek and download a high definition codec—whatever the heck that is. So I did. But once I’d done that I couldn’t find where the codec was downloaded. I think I found it, clicked on the file, unzipped something and let that run, but later when I rebooted, the same dialogue box showed up.
Don’t tell me to RTFM. I’d rather you WTFDBIE. That’s Write The F____n’ Dialogue Box In English. I’m not even sure whose manual to read, anyway.
Non-lawyers hate it when documents are written in legalese. People using computers who don’t come from IT or a similar background hate dialogue boxes like these just as much.
If you’re willing to give me some friendly advice, it would be appreciated. You can e-mail me at glennscutomerserviceblog(at)yahoo.com. If you have a blog I’ll link back to it; if you have a company, I’ll link to that as well.