If you sell products on eBay as your home-based business, you probably have noticed that some buyers don’t pay as fast as others. In fact, some might not pay at all. What should you do to collect your money from these people?
First of all, your eBay listings should clearly state the time frame you expect payment to be made. If it’s 10 days from end of listing, say so. If it’s 5 business days, state that. It also helps to reiterate this time frame in the “Payment instructions” box that goes with each listing. That will be included when the invoice is sent out.
If the buyer does not pay within your stated timeframe, try these steps.
- Re-send the invoice with a gentle reminder that is the 2nd invoice.
- If that doesn’t work, you can report the item as unpaid. This causes eBay to make a ‘unpaid item strike’ on the buyer’s account (not the same as feedback). It also sets the wheels in motion for you getting some of the fees back if the buyer eventually fails to pay.
Most of the time, the 2nd step does the trick for ‘slow payers’. For non payers, well, pick a time frame that you are willing to wait and then just re-list the item. As I said, eBay will refund part of the fee (the final value fee) for the item if the buyer does not pay.
Notice I didn’t include “Leave negative feedback” as step. I don’t like leaving negative feedback, but some people prefer using the feedback loop. They consider it a way to warn other sellers about the buyer. So it could indeed be used as last and final step.