What kind of IT support do you have? None? I’ll assume you are a very
small business, a solo entrepreneur or business owner, relying on
warranty support and whatever help you can grab.
Maybe your not solo but have 10 or 20 persons in your company. I would guess you at least have a local IT consultant to turn to.
For you larger businesses, you probably have at least a small in house IT department or a dedicated local IT consultant.
No matter if you’re solo by yourself or a bit larger, your computer
and other technologies will invariably not work. If a local support
professional is not around to help you, what you might want to turn to
is remote technical support from a number of providers.
For example, AT&T has just started a service to offer 24/7 technical support.
Costs are reasonable from $20 – $30 per month. AT&T’s service can
help you with PC problems, or other things such as printer, iPod, or
other support accessories.
AT&T is not the only support service around, but many companies offer reasonably priced service as well, such as PlumChoice.
Your first support option for PC support should be your PC vendor. If
your computer is still under warranty, and I hope you picked a premium
support option, turn to your PC vendor. If it’s out of warranty a
remote support solution might work.
Of course, the tech problem could be so bad (like a down server) you
really need someone to come to your office, so only a local technician
If your PC vendor can’t help you, and a local technical consultant
is overkill, then turn to one of the many dozens of remote support
services for help. You can subscribe to their services for a monthly
fee or some also can help you with no subscription and charge you per
One warning: most of the services will try to get you to pay for
additional services such as a monthly fee for security services or
something like that. If you need it and carefully think about it
frirst, that’s fine. But don’t just blindly sign up.