Have you ever put on your winter coat and found some money left behind from last season, still in the right front pocket? You may not remember leaving the loot in your pocket, but it sure is a nice feeling to discover it! I had that same sense of euphoria yesterday when I received an e-mail from Delta Airlines that said, “We are pleased to share with you that the WorldPerks® program has fully transitioned into the SkyMiles program. And this e-mail confirms your request to merge the following SkyMiles and WorldPerks accounts!” This was followed up with even more euphoria when I got home and discovered that my Platinum Northwest Airlines frequent flier card was to be replaced by a shiny new Platinum Delta card that was waiting for me in the mailbox.
Admittedly, this is a seemingly minor event to get all excited about, but to travel managers overseeing employees who have standing NWA accounts, I’m telling you it’s not an automatic process to merge these accounts — though the rewards for doing so may be great. You must take action, and it doesn’t happen overnight. Travelers who knew and loved NWA and the WorldPerks program have to initiate the process of merging their NWA miles and status into the Delta program.
Your employees’ frequent flier miles will be a lot easier to use, sell, cash in, or exchange if they’re in one account. Companies that require traveling employees to turn in their miles will benefit from only having to manage the one account. And if frequent fliers don’t merge the miles, all of the miles in their NWA account will look to all of the Delta computer systems like old, legacy miles that are only good for NWA tickets, goods, and/or services. Now that the two airlines are merged, your employees will want to combine the miles from both accounts so that they can get credit for elite status and use the combined total to book rewards travel.
Eventually Delta is going to turn off the NWA portion of its presence on the Internet and business travelers will want to be on the Delta side of that particular divide. I anticipate that there will be a mad scramble to squeeze every last customer into the new system using some default acronym. Wouldn’t you rather make the transition on your terms?
Below is the process for completing the merge of rewards accounts. Post this on your travel intranet or send this information to employees responsible for managing their rewards accounts:
- Make sure you have an active Delta frequent flier account.
- Log in to Delta’s Web site using your account credentials.
- Move your mouse and hover over the “Manage Account” link and select “Link WorldPerks Accounts.”
- Enter your WorldPerks account and PIN number.
- You should see the number of miles you have in your WorldPerks account from NWA displayed there. Enter this total amount into the “Amount you wish to transfer” box.
- When you’re finished, your NWA account will have a balance of zero, and your new Delta account will have all of your miles. And, since your accounts are now linked, your status will carry over as well.
- Be patient. It will take several weeks before you receive confirmation via e-mail and postal mail.