Have you ever asked a question via Email and got your answer back directing you to the Frequently Asked Questions (FAQ) page (without answering your question)?
Don’t do that to your customers. If someone asks a question that’s answered in the FAQ, don’t just send them to the FAQ Page. If the question is precisely answered in the FAQ, just copy and paste the answer from the FAQ page.
Same goes for eBay listings. You may often get people asking questions that are answered in the listing. Copy and paste the answer – it will almost always sound better than saying “see the FAQ” or “see the listing”.