Ah, Friday. The weekend. And, fortunately it looks like we are breaking out of winter and there are signs of spring, everywhere.
Usually around this time- tax season- business falls off dramatically because of income tax bills. However, the economic barometers are all pointing up a tick and it seems that the recession may have bottomed out. If that be the case then the weeks ahead are probably going to seem a little better than the months past.
And, with cabin fever almost over in most parts of the country it’s now the time to boost your staff’s morale and have an attitude adjustment meeting.
Aside from all of the daily grind we go through and the calls, and the vendors, and the problems we face, one of the most important responsibilities of an owner is to continually keep the spirits of the staff at a mountainess level,
My dear friend, Bill Lee – who has a serious problem in the sense that he cannot pass a “Restaurant for Lease” sign without stopping and calling the landlord-, is a master at this. I have never seen the guy when his smile wasn’t as long as the Park Avenue, his attitude as up as
This is the asset that allows him to continue to bring good people together, to turn waiters into professionals and to have a fine tuned staff where each of the employees has an upbeat personality.
Pre shift meetings have a lot to do with this. It’s one way to communicate with your staff and to let them see that you are confident in future business, pleased with their performance, and excited about being in the restaurant business.
Granted, these may seem like distant feelings at the current time, but you cannot let that cat out of the bag. You are only as good as your last show. And, the restaurant business is like the kitchen table was in days past- whatever is discussed there stays there.
I can’t stress enough how the business is based on two businesses: one is running the restaurant the other is running the business. The two cannot ever cross. If you are having a bad business day, leave those problems in your office. Do not let them creep out onto the restaurant floor.
Weekends were once a highlight for every restaurant owner. That may have changed for those who have experienced a substantial loss of business. However, this weekend change that. Whether you are behind on your payroll, your vendor bills or your rent, forget those problems for 48 hours.
Today, go out and put yourself back in time to the first time you opened your doors. Capture the enthusiasm you had for customers. Give you staff the pep talk you rehearsed for days while under construction. Emulate that person who had a spark in their eye, a frisk in their step, and fresh chef with a clean coat on in the kitchen.
Remember the days before the saut? pans were dented, the walls nicked, and the chairs worn. Look back to the first day the floor was waxed and the bar was freshly varnished.
But some customers a few drinks tonight. It won’t break you. Offer an unknown customer dessert. Send out a few appetizers on the house. Getting your spirit back and making that accomplishment contagious, allowing your staff to see you smile again, may be the one thing that you can do to make it a better day, a brighter weekend, and a more productive month.