Yesterday I had planned to make a photo appointment for our family, as we still do not have one of the four of us though our daughter is now ten months old. Bad mommy, I know, but things got hectic around here these past ten months and I have not attempted to have our picture taken as a group since the four month picture event resulted in tears-both mine and theirs!
I phoned several photo studios and waited on the line as robotic voices asked me what I wanted to do, where I wanted to go and with whom I needed to speak. They didn’t respond to my pushing button one for an appointment or button number two for an operator, and I didn’t get to speak to a real live human until I’d spent at least three minutes screaming, “OPERATOR!” into the phone as my daughters tackled one another in the living room.
I can’t stand automated telephone response answering robots. While I understand the concept of utilizing these as far as the company is concerned-to save some money where they can by replacing a real live human being with an automated response-I honestly believe that at times companies lose money by choosing to do this.
How many times have you called a company and tried to input your choices, only to have the buttons not work, the menu keep repeating, and eventually the robot hanging up on you?
How often have you waited to hear the correct choice, not heard the correct choice, pressed the wrong choice, waited on the phone for another ten minutes, and then been told to call back?
And how about the robots that don’t understand what you are saying, and that keep telling you that they don’t understand it no matter how clearly you speak?
Wouldn’t it be easier if you called a company, spoke briefly with a breathing human being, and then been switched over to where you needed to go?
This would definitely save time, and for working mothers, anything that saves time is a blessing.
As a busy mother I barely have time to brush my teeth. I really don’t have time to sit around on the phone while the robot tries to figure out what I want.
In the end, I had wasted forty minutes on hold or pressing useless buttons. My patience was worn thin and my oldest daughter had shown my youngest daughter just how beautiful markers and carpet combined can be.
Today we’re going to get dressed up and walk into a few studios in hopes that someone can take our photo. I think we’ll waste less time that way than I would calling around and speaking to robots.
An article in the Times states that I’m not alone in being frustrated over these robots, so who knows, maybe someday we can go back to having real life human operators on the other end of the line.